Michelle Noss is the financial coordinator at Hobbs Realty, a multi-generational, family-owned vacation rental management company celebrating nearly 50 years on the coast of North Carolina. Having managed the company's financial operations for the past three years, Michelle oversees owner disbursements, guest payment processing, and trust accounting compliance across their rental portfolio. Her background in finance and deep familiarity with property management software provide a grounded, practical perspective on modernizing financial operations in hospitality. In this conversation with Lynell Gordon, recorded at the Streamline Summit, Michelle outlines how Hobbs Realty transitioned legacy accounting practices into automated electronic workflows. She discusses the operational shift from static monthly profit and loss statements to interactive owner portals like OwnerX, explains how their team balances trust accounts under North Carolina's stringent regulatory framework, and highlights why cross-training across departments prevents administrative errors. Michelle also shares why hiring for vacation rental finance requires a balance between technical problem-solving and accessible, jargon-free communication with homeowners and guests.